EMERGENCY RESPONSE FLIP GUIDE

Police, Fire, Ambulance

Dial 9-1-1

CRISTA Incident Reporting

Dial 7555 or 9-206-819-3000

At CRISTA Ministries we are aware that emergencies, disasters, accidents and injuries can occur at any time and without warning. Being physically and psychologically prepared to handle unexpected emergencies is both an individual and organizational responsibility.

This guide has been developed to provide clear, concise and simple emergency response actions for staff, residents, students and visitors to minimize the negative effects of such events. Please read this guide thoroughly and review on a regular basis. A physical copy of this guide is available in your area or office for immediate reference, hanging near your phone or near an emergency response kit.

This flip guide is intended to be posted for all to view in locations such as office break areas and staff lunchrooms. It does not replace Ministry Emergency Operations Plans that detail procedures and protocols to be followed by designated ministry emergency response personnel.

Emergency Phone Numbers

Reminder: Dial “9” to call outside of CRISTA if using a landline, unless you are dialing 9-1-1.

Police/Fire/Ambulance   9-1-1

CRISTA Security   Ext. 7555

CRISTA Security (from outside line)   9-206-819-3000

Facilities (business hours)   9-206-546-7276

 

If there is a need to contact 911 . . .

If you find yourself in an emergency situation, call 9-1-1 from a safe location. Provide any requested information and answer the Emergency Dispatcher’s questions, which may include:

  • What is the nature of the emergency?
  • Where is the emergency located? (Be as specific as possible, include building address and floor number)
  • Are there any injuries? Is there any other information that may be useful to first responders?
  • Do you know the cause of the emergency?
  • What is your name? What is your position at CRISTA?
  • Provide your callback phone number. Ensure that someone is designated to meet the first responders.

Next, immediately notify CRISTA Security, ext. 7555 OR 9-206-819-3000

If you are contacted by the media . . .

In an emergency or crisis situation, all calls or inquiries from the media should be referred to the CRISTA Marketing & Communications Department, which is responsible for all approved news releases, statements and updates to be read or distributed to the media.

CRISTA Corporate Marketing & Communications Department: 9-206-546-7487

If a leak or release occurs inside a building. . .

  • Do not touch, ingest or inhale.
  • Evacuate yourself and others from area or building immediately if any danger sign is present, such as fumes, vapors, odors, or smoke or if any person is physically affected; e.g. headache, dizziness, distress, fainting, skin rash, respiratory issues, blurred vision, weakness, sweating, etc.
  • If life threatening, call 9-1-1 immediately.
  • Notify CRISTA Security, ext. 7555 OR 9-206-819-3000. Report the exact location and severity of the spill.
  • Follow instructions from CRISTA administration, facilities and/or security personnel or first responders.
  • Secure area to eliminate access to potentially harmful locations. Close doors and windows to the area containing the hazardous material.
  • If applicable for chemical spills, refer to CRISTA’s online MSDS Sheets located on the CRISTA Web Facilities page for specific instructions.
  • Natural Gas: If you smell gas, do not use cell phones or operate light switches. Do not pull the fire alarm – as it may cause sparks.
  • In the event of a gas leak, evacuate the building and assemble in your designated Evacuation Area.
  • Remain at the Evacuation Area until an “all clear” has been issued by appropriate authorities.

If a leak or release occurs outside or off-site . . .

  • In the event a leak or release of hazard materials occurs outside or offsite, CRISTA personnel may be directed by government emergency responders to shelter-in-place or evacuate.
  • Follow instructions from CRISTA administration, facilities and/or security personnel or first responders.

If you have symptoms of exposure, call 9-1-1 immediately.

If a water leak or flood occurs inside a building . . .

  • Relocate to a safe location.
  • If in a life threatening situation, call 9-1-1immediately.
  • Notify CRISTA Security, ext. 7555 OR 9-206-819-3000. Report exact location/severity of the incident.
  • Follow instructions from CRISTA administration, facilities and/or security personnel or first responders.
  • Use extreme caution if electrical appliances or outlets are near the leak. If in danger of electrical shock/fire, evacuate the area immediately.
  • If the water source is known and you are confident in your ability to stop the flow (e.g., turn off the water, etc.), proceed with water shutoff procedures.
  • Be prepared to assist as directed in protecting objects/equipment in jeopardy. Take steps to avoid/reduce immediate water damage such as covering items with plastic or moving small/light objects/equipment out of danger.

If major flooding in the area occurs . . .

  • Never walk, swim or drive through swift flood waters. Six inches of fast-moving flood water can knock you off your feet, and a depth of 2 feet will float your car.
  • If you are able to safely do so, move objects and equipment to a higher elevation.
  • In case of a flash flood move quickly to higher ground.
  • Follow official evacuation routes.
  • If your car stalls in floodwaters, get out quickly and move to higher ground.
  • Stay away from downed power lines.

If you receive warning of a tsunami . . .

If you are in a tsunami hazard zone, and you hear a tsunami warning, or see a sudden drop or rise in sea level:

  • Move immediately to higher ground or inland. If not possible, go to upper floors of larger buildings.

Await further instructions from appropriate authorities.

If the power is out . . .

  • Remain calm.
  • In the event of a major, campus-wide outage, many buildings have emergency generators which power stairway lighting and other essential building components for a brief time.
  • Follow instructions from CRISTA administration, facilities and/or security personnel or first responders.
  • If evacuation is required, go quickly and orderly to the designated Evacuation Area.
  • Unplug all electrical equipment (computers, monitors, printers and televisions) and turn off lights.
  • Do not use candles or any other open flame for lighting.
  • If outside, stay away from hazards such as downed power lines.
  • To report a minor, localized power outage, call CRISTA Security, ext. 7555 OR 9-206-819-3000.

Supplies to have on hand for power outages . . .

  • Several flashlights in different locations (e.g., by desk, bathroom, etc.)
  • Extra batteries to operate flashlights
  • Battery operated radio with extra batteries
  • Supplemental food that can be eaten without cooking or heating up
  • Supply of water bottles
  • Extra blankets for additional warmth
  • Whistle

When the heat is off . . .

  • Notify CRISTA Security, ext. 7555 OR 9-206-819-3000.

During cold weather, minimize all building activities that accelerate heat loss (e.g., close all windows and doors).

If an explosion occurs . . .

  • Immediately get under a sturdy table or desk.
  • Heavy smoke and/or poisonous gases collect first at higher levels. Therefore stay below smoke – close to the ground – at all times.
  • Stay away from windows, glass, mirrors, and objects that could topple over.
  • Pull fire alarm, if alarm has not already sounded.
  • Assist those with disabilities or injuries. Grab first aid/emergency kit, if able.
  • Follow instructions from CRISTA administration, facilities and/or security personnel or first responders.
  • Be careful of falling objects and debris when opening doors or exiting.
  • Evacuate the building, proceed to nearest and safest exit and assemble at designated Evacuation Area.
  • Remain at the Evacuation Area until an “all clear” has been issued or you have been directed to another area by emergency personnel.
  • Do not use cell phones/radios. Only use a runner or secure land line.

If trapped in debris . . .

  • If you have a flashlight, use it to help first responders/rescuers locate you.
  • Do not make sudden movements that kick up dust. Inhalation of dust particles can cause serious injury or be life threatening.
  • Cover your mouth and nose with a handkerchief or clothing to minimize inhaling dangerous materials.
  • Tap on pipe/wall to help first responders locate you. Use a whistle if available.
  • Shout only as last resort – shouting wastes energy and results in inhaling particles/dust/smoke.

If a fire occurs . . .

  • Stay low to the floor and evacuate building as quickly and calmly as possible.
  • Cover your nose and mouth with clothing or handkerchief to reduce smoke inhalation.

Test closed doors for heat with back of hand before opening. If hot or warm to the touch, do not open door.

Upon hearing alert to EVACUATE . . .

  • Turn off electrical equipment. Close your door and keep lights on.
  • Evacuate the building immediately and exit in an orderly fashion.
  • Do not delay to gather belongings.
  • DO NOT LOCK DOORS. DO NOT USE ELEVATORS.
  • Go directly to the designated Evacuation Area.
  • If you suspect that anyone is still inside the building, notify authorities immediately.
  • Await further instructions from CRISTA administration, facilities and/or security personnel or first responders.
  • Do not return to building until directed and an “all clear” has been issued.

Upon hearing alert to SHELTER-IN-PLACE . . .

  • If outside, go into the nearest building.
  • Secure the area that you are using for shelter, close all doors and windows.
  • If possible, turn off ventilation systems including air conditioners, furnaces, etc.
  • Collect emergency/first aid kits, food and water. Go into a room with the fewest doors and windows. Seal room, if possible.
  • Remain sheltered until an “all clear” has been issued or you have been provided additional information and instructions from CRISTA administration, facilities, security personnel or first responders.

If you receive a threat by phone . . .

  • Keep your voice relaxed. Listen carefully.
  • Attempt to maintain the call as long as possible. Do not interrupt the caller.
  • If possible, silently alert someone in your area (e.g., by waving your arm).
  • Try to write everything down including what the caller is saying, voice and personality characteristics, background noises, etc.
  • Note the time of call and the telephone number it came in on (check Caller ID).
  • Obtain as much information as possible, including:
    • If a bomb threat, when will it explode?
    • Where is it located?
    • What does the bomb look like?
    • What is the caller’s name and motive for placing the bomb?
  • If caller implies immediate threat, call 9-1-1 immediately after call ends. Provide all requested information.
  • Notify administrator/CRISTA Security, ext. 7555 OR 9-206-819-3000.
  • Follow instructions from CRISTA administration, facilities and/or security personnel or first responders.

If you receive or discover a suspicious package . . .

  • DO NOT TOUCH OR MOVE THE PACKAGE. Keep everyone away.
  • Call CRISTA Security, ext. 7555 OR 9-206-819-3000 using a landline phone. Do NOT use cell phones/two-way radios.
  • Wash hands with soap if you have had any contact with the package.
  • Write down everything you remember about the package/object.
  • Follow instructions from CRISTA administration, facilities and/or security personnel or first responders.
  • Note: Characteristics of suspicious packages are extra dirty packaging, lack of return mailing address, misspelled common words, international delivery, excessive tape or string, protruding antennas, batteries, timers or capped pipes.

If you receive or discover a package with white powder . . .

  • DO NOT TOUCH OR MOVE THE PACKAGE. Keep everyone away and out of the room/building.
  • Wash hands and face with soap and warm water.
  • Call 9-1-1 and CRISTA Security, ext. 7555 OR 9-206-819-3000.
  • Isolate the room containing the package.
  • Turn off HVAC for the building, if possible.
  • Anyone that came in contact with the package should remain in an isolated area adjacent to the package location, and wait for instructions from first responders.
  • Write down everything you remember about the package/object.
  • If possible, list all people who were in the room/area. Give list to first responders.

At the first indication of shaking . . .

IF INSIDE

STAY inside.

  • DROP to your knees and place your head as close to your legs as possible. Use your hands to cover your head.
  • COVER if possible, by getting under a desk/table.
  • HOLD ON to the desk or table. If a table or desk is not nearby, cover your face and head with your arms and protect yourself in an inside corner of the building.
  • MOVE AWAY from glass, windows, outside doors and walls, or anything that could fall, such as lighting fixtures or furniture.
  • AVOID using an interior doorway because of possible injury from moving door.
  • REMAIN indoors until the shaking completely stops. Do not exit a building during an earthquake.
  • FOLLOW instructions from CRISTA administration, facilities and/or security personnel or first responders.
  • CALL 9-1-1immediately, if there are any serious or life threatening injuries. During an earthquake, there may be long delays in obtaining assistance from first responders, follow guidance for Medical Emergency.

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IF OUTSIDE

  • MOVE away from buildings to avoid being struck by glass or debris.
  • AVOID streetlights, trees and utility wires.
  • STAY in an open area until the shaking stops. Assemble at a designated Evacuation Area.

After the shaking stops . . .

  • Check yourself and others.
  • Be prepared for aftershocks. Power may go out; alarms and sprinklers may go off.
  • Ensure safety. Move individuals away from windows. Pull curtains/blinds closed to protect from flying glass from aftershocks.
  • Clear hallways. Remove items that may be blocking hallways. Be careful opening cupboards/closets. Bring items down from shelves and place on floor.
  • Follow instructions from CRISTA administration, facilities and/or security personnel or first responders.
  • Perform quick check for safety hazards (i.e., downed wires, unsafe structure).

IF TRAPPED UNDER DEBRIS…

  • Remain calm.
  • Do not move about or kick up dust. Cover your mouth with a handkerchief or clothing. Do not light a match or lighter.
  • Tap on a pipe or wall to help rescuers locate you. Use a whistle, if available. Shout only as a last resort as shouting can cause you to inhale dangerous amounts of dust.

When required to lockdown . . .

  • Lock all public access doors.
  • Proceed to safe location within building (e.g., offices, residence).
  • Close all blinds and curtains and lock door.
  • Ensure cell phones are in silent mode. If you are unsure of intruder’s location, do not make any phone calls as they might attract attention to your location.
  • Remain quiet and away from windows and doors.
  • Continue lockdown until an “all clear” has been issued by appropriate authority.

Note: Anyone outside should seek shelter/cover immediately.

If there is an active shooter situation . . .

Upon hearing the sounds of danger (e.g., sounds of gunshots or distress) or verbal commands (e.g., “get down, get down”)…

  1. ESCAPE: If an active shooter is in your building and you are certain that you are not in immediate danger and you do not need to steward others, exit the building as safely as possible:
  • Exit immediately. Seek shelter in a nearby building or residence. Avoid parking lots and open areas.
  • Notify anyone you encounter to exit with you.
  • Call 9-1-1 when safe to do so.
  1. HIDE: If running is not an option due to safety, protection of others or lack of escape routes.
  • Hide in the closest room with the fewest windows and a locking door.
  • Lock all doors and windows, close blinds and turn off lights.
  • Barricade the doors with furniture, shelving, desks, cabinets, etc.
  • Silence all cell phones; keep quiet.
  • Keep low to ground and out of line of sight of any windows.
  • Remain hidden until retrieved by law enforcement.
  1. FIGHT: If you are in the immediate area of an active shooter and no other options are possible.
  • Attempt to incapacitate the shooter with physical aggression. Use books, heavy objects or other items as weapons to disable or slow down the shooter.

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Information to Police . . .

  • Your name
  • Location of incident (be as specific as possible)
  • Number, location and description of shooter(s)
  • Identification of shooter(s) (if known)
  • Number and location of victims
  • Your location (and stay on phone if possible)

When Police Arrive . . .

  • Follow police instructions
  • Put down all items (e.g., purse, phone)
  • Keep hands raised in the air and visible
  • Avoid quick movements/screaming
  • Don’t ask police questions

Workplace

  • Secure your valuables, even if you are just going down the hall. It takes a thief less than 10 seconds to enter an area and steal your property.
  • Laptops, cell phones and other small equipment should be locked when you are away from your work area. Report any stolen or lost computer equipment.
  • If entering a secure area, do not let someone “tailgate” in behind you. Make sure they show you their CRISTA identification.

Vehicle and Parking Lot

  • Lock your vehicle at all times and never leave your keys in your vehicle.
  • Secure all valuables. Do not leave items in plain sight, not even a handful of coins.
  • While walking to a vehicle, be aware of your surroundings at all times.
  • Always walk with confidence.
  • Avoid walking alone to your vehicle at night.
  • If you feel you are being followed, call 9-1-1.

Suspicious Behavior or Persons

  • Suspicious behavior includes sketching, photographing, taking notes and/or filming; or, in other words, watching the campus, collecting detailed information about the building, using binoculars, etc.
  • Suspicious vehicles include those that are parked outside campus property for an unusual period of time, delivery vehicles in a location not normally used for deliveries and vehicles that are out of place for the environment (e.g., semi-trailer in a residential neighborhood) and/or abandoned.

Reporting Suspicious Behavior or Persons

  • Inform CRISTA Security, ext. 7555 OR 9-206-819-3000of anything suspicious.

Include:

  • Type of activity and location and time of activity.
  • Weapons seen, if any.
  • Suspect/s description and vehicle description including license plate, if known.
  • Note: All situations where crimes are in progress, about to occur, have occurred, and/or injuries, property damage, or property loss have occurred, must be reported to 9-1-1 as soon as you are safe.

Personal Preparedness – ARE YOU READY?

Make a Family Emergency Plan for what you and your loved ones will do in an emergency/disaster. Remember your family may not be together at the time of the event. It is important to plan ahead of time, including:

  • How will they get to a safe place?
  • How you will contact one another and how you will meet back together?
  • Emergency kits and where they are located.

Note: www.ready.gov contains an easy to complete template to create your family emergency plan including assembling emergency kits.

If you see a fire or excessive smoke . . .

  • Notify everyone in the area, have them pull the fire alarm and call 9-1-1 and CRISTA Security, ext. 7555 OR 9-206-819-3000.
  • Evacuate the room, area or building.
  • Confine the fire, if possible, to slow the spread. For example, cover a waste basket with a metal object.
  • If fire can be controlled, use a fire extinguisher, if appropriately trained.
  • Close doors and windows to isolate the fire, if possible. DO NOT LOCK DOORS AND WINDOWS.
  • Assemble in your designated Evacuation Area and choose one person to meet and coordinate with emergency responders when they arrive.
  • Provide assistance as directed by appropriate authorities.

If you are trapped by fire and cannot evacuate . . .

  • Try to close all doors between you and the fire.
  • Call 9-1-1 and tell them your specific location.
  • Wedge fabric like clothing, towels or jackets along bottom of doors to keep smoke out.
  • Keep low to ground to avoid smoke.
  • Cover your nose and mouth with clothing or your hand to avoid inhaling the smoke.
  • Open the windows.

If someone’s clothing catches fire . . .

“Stop, Drop and Roll”

  • DO NOT RUN
  • Drop to the floor.
  • Roll until the flames are extinguished.
  • Smother flames with blanket, if available.
  • Call 9-1-1 and seek medical assistance.
  • Remove smoldering clothing or hot materials. Use care to avoid removing attached skin.

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If you need to use a fire extinguisher . . .

Use a fire extinguisher only when:

  • Fire is confined to a small area (e.g., wastebasket) and is NOT spreading beyond the immediate area;
  • Everyone has exited the immediate fire area/building;
  • 9-1-1 has been called or is being called;
  • Area is not filled with smoke and you have an accessible and safe exit where the fire will not spread;
  • You are appropriately trained to use a fire extinguisher.

To use a fire extinguisher, follow these instructions:

Remember the word PASS:

  • Pull the pin. Hold the extinguisher with the nozzle pointing away from you and release the locking mechanism.
  • Aim low. Point the extinguisher nozzle at the base of the fire.
  • Squeeze the lever slowly and evenly while holding the extinguisher upright.
  • Sweep the nozzle from side-to-side. Keep the extinguisher aimed at the base of the fire and sweep back and forth covering the area of the fire until it appears to be out.

If someone requires medical attention . . .

  • Assess the situation. Is it safe for you to assist? What is the medical emergency?
  • If the injury appears serious or life threatening – immediately call 9-1-1.
  • Provide your location, including address, and the nature of the victim’s injury/illness. Check the injured person for a medic alert bracelet or necklace.
  • Summon any staff members with first aid training.
  • Stay with the injured person until first responders arrive. Isolate, comfort, and reassure the injured. Do not attempt to move the injured person except to protect her/him from a dangerous situation.
  • If trained and qualified, provide first aid, CPR, and/or AED. If available, use appropriate protective equipment to guard against bodily fluid exposure.
  • Designate someone to meet the first responders and direct them to the injured person.
  • Upon the arrival of first responders, provide any support required.
  • Contact CRISTA Security, ext. 7555 OR 9-206-819-3000.
  • Complete an Incident Report.
  • Ensure that the emergency family contact is notified, apprised of situation, and informed of the hospital location (if applicable).

To limit the spread of germs and infections . . .

  • Avoid close contact with people who are sick.
  • When you are sick, keep your distance from others.
  • When sick, stay home from work, school and errands.
  • Cover your mouth and nose with a tissue when coughing or sneezing. If no tissue is available, cough into your arm sleeve.
  • Wash your hands often to help protect you from germs.
  • Avoid touching your eyes, nose or mouth.
  • Practice other good health habits:
    • Get plenty of sleep
    • Be physically active
    • Manage your stress
    • Drink plenty of fluids
    • Eat nutritious food

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Severe Weather

  • During severe weather monitor the National Weather Service (www.weather.gov), weather radio and television/radio broadcasts.
  • Check regularly for emergency updates or instructions provided by CRISTA.
  • If you are directed to shelter within a room or building, follow Shelter-in-Place instructions provided earlier in this flip guide.
  • Remain sheltered until an “all clear” has been issued or you have been provided additional information and instructions on the severe weather event.
  • If you are inside a vehicle in a parking lot, get out of the car and find shelter.

Wind Storm

  • Listen to radio for emergency instructions.
  • Close blinds and pull curtains closed. Stay away from windows and doors.
  • Stay inside until the storm passes. If you are in another building or community space, stay put.
  • If you smell gas, do not permit use of any open flame, candles, cigarette lighter, matches, etc. Open windows and/or doors. Evacuate from area. Notify CRISTA Security, ext. 7555 OR 9-206-819-3000 and call 9-1-1. (See “HAZARDOUS MATERIALS or CHEMICALS” tab of this flip guide for more information)
  • If outdoors, move into nearest building. Avoid power lines, utility poles and trees.
  • If driving, pull off the road and stop away from trees. If possible, get into a safe building. Avoid overpasses, power lines, trees and other potential hazards.

Ice, Snow and Cold

  • Wear several layers of loose fitting, light weight warm clothing – not heavy clothing. Wear mittens rather than gloves. Wear a warm woolen cap.
  • Do not drive unnecessarily.
  • Never use a gas/charcoal grill/propane heater to cook indoors or heat your space.
  • If you must shovel snow, be careful – do not over-exert yourself.
  • Eat regularly. Food maintains body heat.
  • Watch for signs of frost bite and hypothermia – slurred speech, disorientation, uncontrolled shivering, stumbling, drowsiness and body temperature of 95 degrees Fahrenheit or less.
  • If you must drive, make sure someone knows where you are going ahead of time. Stay on main plowed roads.
  • Always keep an emergency kit in your car with at least a 3-day supply of water/ food and other supplies (e.g., at a minimum a blanket, radio with batteries, flashlight, shovel, sack of sand, flares, coffee can with lid and toilet paper).

Severe Heat

  • Drink cool, nonalcoholic and decaffeinated beverages.
  • Loosen or remove extra or unnecessary clothing.
  • If a person shows signs of a heat-related illness, immediately call 9-1-1 then use a fan to cool him/her, or move to an air-conditioned building.